Programs in Organizational Development

Our powerful workshops are at the heart of Harris Leadership Development. These programs in organizational development transform organizations into productive, thriving, and high-performance business operations.

The Generational Connection: Bridging the Gaps

Communication is essential to an effective business organization.

When your managers and staff are struggling to communicate with each other, company morale and productivity can be adversely affected. Communication skills are also essential to customer service and sales. Having valuable insight into your customers and their unique motivating factors can improve service levels and sales processes at all levels.

Getting to Know the Generations

Each of the four generations grew up with its own set of experiences ranging from wars and rising divorce rates to corporate scandals and terrorism. The following are some general qualities seen amongst the generations:

For example, Traditionalists tend to appreciate longevity. They are interested in retirement plans and often work for the same company for many years. On the other hand, Generation Xers are not afraid to change jobs. These dynamic individuals have grown up watching news of corporate scandals (such as Enron and WorldCom) and therefore tend to be skeptical.

As an employer, understanding the life experiences, characteristics and values of each generation can help you make important hiring decisions, attract candidates for jobs, and bridge the communication gap that often exists between generations.

This informative and fun seminar will help your staff:

• Identify the differences between generations and improve communication skills
• Examine what shaped the formative years and how that impacts the work environment
• Discover what service means to each generation and how that affects your bottom line
• Identify your customers' unique motivating factors before you begin the sales or service process

Behavioral Styles: Why Do I Do That?!

Each person has a unique behavioral style. For example, some people prefer to get straight to the facts while others want to hear the whole story. When we understand our own strengths and weaknesses, we can improve our communication with others.

The Behavioral Styles workshop utilizes the DiSC assessment. Each participant completes an online evaluation to identify which of the four behavioral styles matches their personality.

This enlightening course will teach you how to:

• Capitalize on your own strengths and weaknesses
• Anticipate and minimize potential conflicts with others
• Leverage your behavioral style to achieve your goals
  

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Harris Leadership Development has improved communication skills for thousands of people.

We can help you too!

We invite you to contact us for additional information about leadership development and to discuss how we can make a difference in your organization